Emily H London will respond no later than 24hours from the receipt of the query.
Please send emails to email@example.com
For all press enquiries please contact:
If@emilyhlondon.com USA office
firstname.lastname@example.org UK office
Frequently Asked Questions
The answer is yes and all our experts are professionally trained and available to assist with any order or query you may need. We are available either by email email@example.com or you can chat with us on our chat line between the hours of 7am-10pm.
It is very simple and we have on-line chat access which is available for your important questions. We are here to assist.
Please feel free to contact us by email or on our chat line. Alternatively, you can reach us on our customer service line.
Absolutely, we find sometimes our customers want to add to the existing order or exchange the item purchased. No problem. If you contact us within 48 hours, we can adjust the order prior to shipping.
If your order was placed within the UK, please allow 2-3 days for your order to arrive. Outside the UK, and depending on what carrier used, this may take longer and can be easily tracked by clicking on tracking my parcel.
We hate to hear that your selected purchase is damaged and we are here to assist right away. Please return the product within 7 days of purchase and we will replace it as soon as we receive the damaged goods.
Due to the nature of our business and the speciality stones we carry, having a gemologist working with us is key. This guarantees the integrity of design and quality of workmanship, ultimately ensuring that you receive the desired and unique piece that Emily H London strives to provide all our customers.
We can recommend Insurance appraisals. However, we suggest that you source your local insurance appraiser. If you do struggle to find a reputable insurance appraisal, we do have access to a few who we can recommend.
- 100% Secure payment
- American Express
Absolutely, we want your purchase to be as enjoyable as possible and you can opt to receive your item pre-wrapped or receive all the essentials to wrap the purchase at home. This is available for an additional £5.00 per item.